Maxx's Group
Legal Action

STRANDED, IGNORED & EXPLOITED – Maxx Group Has Completely Failed Me I don't even know where to begin. I've been living a nightmare for months because of Maxx Group, and I'm still in it. This company has destroyed my mental health, my financial stability, and my Bali experience, and they've made it impossible for me to leave the country. They will take your money then ignore you constantly. They have been refusing to give me back my passport since January. I've asked 13 times for a visa update and passport return, and I still have NO answers. I'm now 2 weeks away from a flight home, and I don't even know if I can legally leave the country or if I'm facing a massive overstay fine at the airport. I am terrified. This same thing happened back at Christmas when they refused to give me it back and some how managed to get it back at 2am before my flight for the staff member to then sleep in when I collected it a few hours later. Where it 'appeared' from at 2am I don't know.. so corrupt. I've had to go through a completely different visa agent, who's now trying to help me recover my passport — something Maxx Group should never have withheld in the first place as after speaking to the other agency they told me they would never have even needed it!! I've cancelled my KITAS application and asked for a refund. They've refused — hiding behind a contract that should be void anyway, since they haven't provided a single one of the services promised. I am in debt, unable to earn, and have had to borrow money from my parents just to survive. I feel completely stranded, isolated, and powerless. This has pushed my mental health to the edge. This isn't just "bad service" — this is negligence and abuse of power. I've spoken to many others going through similar situations with this company. It's not a one-off. This is systemic. I have had my whole time in Bali & dreams of a new life here ruined, lost thousands with no service provided & have cried so much and wasted days at a time stressing. If you're reading this, please I beg of you do NOT use Maxx Group. They should be investigated and shut down. Nobody deserves to go through what I've experienced.

Avoid This Company – Strongly Not Recommended. Attention! This company is actively trying to bring their rating up. All positive review here are fake, don't believe them! My experience with Maxx Group reflects what many others have already shared. Six months ago, I paid them Rp 35,400,00 deposit (around US$2160) to assist with obtaining a new kitas. To this day, no kitas, and money are still with them. They kept telling me that my kitas is "under processing". On my last day abroad they finally send me the PDF, I opened it and … it was simple visa of arrival, which everyone can easily get in the airport. This visa was good for 30 days, they extended it once for another 30 days… no kitas in sight. Just before the last 30 days finished, I made them to return my passport (under heavy pressure), travelled abroad and came back with another visa of arrival already by my own. Obviously, the tickets were very expensive as it was last minute arrangement. So, they delivered nothing, but are clinging to my money like simple scammers and stealers. Very sad to see such a low way of action. Few quotes: "Related with your passport and stay permit (visa on arrival - NA): The passport and stay permit we already taking care to extension and do special way so you don't have to worries about the overstayed because we already coorporate with immigration too." "We will extension your stay permit (visa on arrival) ma'am so you will not detected for overstayed." This was in regards that I should not worry about overstay as they will take care of it "special way". Very dangerous! Please, don't listen to it. They invite people to act illegally. I did not play this game, but know that some people did and now are facing overstay issues. Lately, they started to spread the word that the company undergoes the major audit, and they ask for our patience. But their customer service did not change a bit, they still answer very rarely with standard pre-written messages, and never return phone calls. If they were genuinely working to fix the situation, they'd be proactively contacting clients, issuing refunds, and taking responsibility. Instead— the same empty word and promises. My advice: stay far away from Maxx Group. And if you're already involved with them, take steps to end it immediately.

Do not under any circumstances trust this agency. Their communication is appalling - I have sat in their office & witnessed their staff ignore my phone calls, whilst picking up the phone to colleagues, complete cowardice, incredibly unprofessional & rude. You cannot trust a word they say - numerous times they have promised to give my passport back (they have had it for almost 6 months now, together with my husband & 2 year old daughter's). Today we had a flight out of Bali which we missed because yet again they failed to return our passports. We cannot leave the country & cannot see our extended families. Every month they say it will be 'just one more month', but every month they fail to give us back our passports. We have now involved the British Consulate, police and lawyers to get our passports returned.

Maxx's Group have provided an appalling service to my family. They confirmed that they could service us with a KITAS within 3 months of payment. That was in December. In January they took my, my wife and my daughter's passports and have REFUSED to return them even when given a deadline of a flight we have booked out of Indonesia. They were given this deadline with over 1 month's notice, it has now come to the day of our flight and they still refuse to return the passports. They have lied, shown the WORST AND LEAST PROFESSIONAL communication I have ever known, and we are now contacting the police and our embassy to confirm our passports have now been stolen. I cannot say this strongly enough: DO NOT TRUST THIS COMPANY. There are hundreds of others across Bali in a similar situation to ours.

Avoid this company. I paid $2500 for my kitas and $800 for an insurance for my heart condition, i been told i will have my kitas within 4 months and i could go to hospital and use my insurance, in June 2024 and now March 2025 (9 months) I still do not have a kitas and I have paid all my medical expenses and and doctors prescription. Customer service is terrible they only saying "it's still being processed", or they avoiding your messages or calls. Save your money and do not go through this agency. Is a SCAM. I have request a full refund. And ready to go to lawyer to have it. They have wasted my time and money. Aji and his team have handled this whole situation In the worst way possible.

Avoid this scam company!!!! It was a good agency 5 years ago during covid, but now they don't have any connections anymore with immigration and cannot offer any services. Still, they collect thousands of dollars from each of hundreds of different clients, only to ignore them completely, no explanation, no apologies no professionalism whatsoever. Although I paid in full 5kUSD years ago, they never delivered my KITAP and they stole my passport almost one year ago, refuse to return it. I cannot leave the country. Many people have to file a police report for their stolen passport. Hundreds of people in Bali alone have been scammed just in the last year. They say, just wait....and promise it will be delivered, but it is all just continuing lies and a scam. It's disgusting that they charge so much money and be so dishonest, abusing, manipulative....absolutely unprofessional!!!! Save yourself the stress and go with another agency...any other agency would be better than this. They are just awful. They also bully and manipulate my 70yr old mother, sending additional invoices wanting more and more and more money after we already paid in full!! They are SICK!!! Do not give them any money!